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Introduction

At Tranquilyx, we are dedicated to maintaining the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website https://tranquilyx.com. Please read this policy carefully to understand how your information will be handled.

Overview of the Privacy Policy

Our Privacy Policy is designed to inform you about the types of personal information we collect, why we collect it, and how we use it. We are committed to being transparent about our data practices and ensuring that your privacy is protected.

Purpose of the Privacy Policy

The purpose of this Privacy Policy is to explain the ways in which we gather, store, and utilize your personal data. By providing this information, we aim to build trust with our users and demonstrate our commitment to safeguarding their privacy.

Collection of Personal Information

At Tranquilyx, we collect various types of personal information to provide our users with a personalized and enriching experience. The collection of personal information is carried out through different methods to ensure the security and accuracy of the data. The purposes of collecting personal information are transparent and align with our commitment to delivering high-quality content and services to our users.

  • Types of personal information collected: We may collect information such as name, email address, age, gender, location, and preferences related to meditation and wellness.

  • Methods of collection: Personal information may be collected through user registration, contact forms, cookies, and user interactions on the platform.

  • Purposes of collection: The personal information collected is used to personalize user experiences, provide relevant recommendations, improve our services, and communicate updates and promotions. It also helps us analyze user preferences to enhance our content offerings and cater to individual needs.

Use of Personal Information

At Tranquilyx, we take privacy seriously and strive to ensure that your personal information is handled with utmost care and in compliance with applicable laws. When you interact with our website and services, we may collect certain types of personal information to provide you with a tailored and enhanced user experience. The personal information we collect may include details such as your name, email address, geographical location, and browsing behavior.

How personal information is used

We use the personal information we collect to personalize your experience on Tranquilyx. This includes delivering targeted content based on your preferences, sending relevant updates and notifications, and improving our site functionality to better serve your needs. By analyzing user behavior and engagement metrics, we also optimize our services to enhance user satisfaction and engagement.

The legal basis for processing your personal information is primarily to fulfill the contractual obligations between you and Tranquilyx, as well as for our legitimate interests in providing a high-quality service and maintaining the security of our platform. Where required by law, we will obtain your consent before processing sensitive personal data.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. If you choose to delete your account or opt-out of certain services, we will securely dispose of your personal data in a manner that ensures confidentiality and data integrity.

For any inquiries regarding the use of your personal information or to exercise your privacy rights, you can contact us at info@tranquilyx.com.

Sharing of Personal Information

At Tranquilyx, we understand the importance of privacy and the protection of personal information. We are committed to ensuring that your information is secure and only shared when necessary. We may share your personal information in the following circumstances:

Third-party services

We may engage third-party services to help us operate our website, improve our services, or conduct business activities. These service providers may have access to your personal information but are obligated to maintain the confidentiality of your data and use it only for the purposes agreed upon.

Business transfers

In the event of a merger, acquisition, or any form of business transfer, your personal information may be transferred as part of the assets. We will notify you of any such change and ensure that your personal information continues to be protected in accordance with this Privacy Policy.

Compliance with laws

We may disclose your personal information if required by law or to protect our rights, property, or safety. This includes cooperating with law enforcement agencies or complying with legal processes that require the disclosure of personal information.

Your trust is important to us, and we prioritize the security and integrity of your personal information when sharing it with third parties. For any questions or concerns regarding the sharing of personal information, you may contact us at info@tranquilyx.com.

Cookies and Tracking Technologies

Tranquilyx utilizes various types of cookies and tracking technologies to enhance user experience, personalize content, analyze traffic, and improve overall website functionality.

Types of Cookies Used

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas of the site.

  • Analytics Cookies: Analytics cookies help us understand how visitors interact with the website by collecting and reporting information anonymously.

  • Preference Cookies: Preference cookies allow the website to remember information that changes the way the site behaves or looks, such as preferred language or region.

Purpose of Cookies

Cookies are used to customize and personalize the user's experience on Tranquilyx. They help improve site performance, track user engagement, and provide relevant content based on user preferences.

Managing Cookies

Users have the option to accept or decline cookies through their browser settings. They can also choose to receive a notification when a cookie is being sent, allowing them to control their cookie preferences. However, please note that disabling cookies may impact certain features and functionalities of the website.

For more information about our use of cookies and tracking technologies, please refer to our full Privacy Policy or contact us at info@tranquilyx.com.

Security Measures

At Tranquilyx, we take the security and protection of your personal information very seriously. We have implemented robust measures to ensure the confidentiality and integrity of the data you entrust to us.

Measures to Protect Personal Information

We utilize industry-standard security protocols and technologies to safeguard your personal information from unauthorized access, use, or disclosure. Our website is secured with encryption methods to ensure that your data remains confidential.

We regularly review and update our security practices to adapt to evolving cyber threats and maintain the highest level of protection for your information.

Data Breach Procedures

In the unlikely event of a data breach that compromises your personal information, we have established clear procedures to respond promptly and effectively. We will notify affected users and relevant authorities as required by law.

Security Updates

Tranquilyx regularly monitors security developments and updates our systems to address any vulnerabilities or emerging risks. We stay informed about best practices and industry standards to continuously enhance our security measures.

User Rights

Tranquilyx is committed to ensuring that users have control over their personal information and their rights are respected. Users have the right to access and update their personal information at any time by logging into their account and editing their profile. If a user wishes to withdraw consent for the processing of their personal information, they can do so by contacting us at info@tranquilyx.com. Additionally, users have the right to request the deletion of their personal information from our systems. We will respond to such requests in a timely manner and ensure that the information is removed securely. Users can exercise these rights by contacting us through the provided contact information. We are dedicated to upholding the privacy rights of our users and handling their requests with utmost care and respect.

Children's Information

At Tranquilyx, we are committed to safeguarding the privacy and protection of children who access our platform. As a website dedicated to mental well-being, including guided meditation for mindfulness, sleep, anxiety, and stress, we understand the importance of providing a safe online environment for children.

Compliance with Children's Online Privacy Protection Act (COPPA)

Tranquilyx complies with the Children's Online Privacy Protection Act (COPPA) which requires us to obtain parental consent before collecting personal information from children under the age of 13. We do not knowingly collect or maintain any personal information from children under the age of 13 without verifiable consent from their parents or legal guardians.

If we discover that we have inadvertently collected personal information from a child under 13 without proper consent, we will promptly take steps to delete that information from our servers. We encourage parents and guardians to be involved in their children's online activities and to monitor their use of our website to ensure their privacy and safety.

For any concerns regarding children's privacy or if you believe we have collected information from a child under 13 without parental consent, please contact us at info@tranquilyx.com.

Changes to the Privacy Policy

At Tranquilyx, we are committed to ensuring the utmost transparency and trust with our users. As we strive to continuously improve our services and comply with evolving regulations, we may update our Privacy Policy from time to time. Any changes made to the Privacy Policy will be communicated to users through prominent notifications on our website. It is important for users to regularly review the Privacy Policy to stay informed about how their personal information is handled and protected.

Effective Date of Policy

The effective date of the updated Privacy Policy will be clearly stated at the top of the policy document. Users should take note of this date to understand when the changes went into effect.

Contact Information for Inquiries

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please feel free to contact us at info@tranquilyx.com. Our team is dedicated to addressing any privacy-related inquiries promptly and transparently.